Hi Andy,
Are you talking about 20k tickets/day?
After all the technology should serve us and our customers so as long as we
need HTML in order to improve the service there should be a way to overcome
that "balloon".
Daniel
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy
Lubel
Sent: Monday, August 06, 2007 4:28 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] HTML In Email Response
That's a great way to baloon your storage!
If you were like us and had 20,000+ tickets in your database then you may
not want that kind of overhead.
My 2c,
Andy
On 8/6/07 2:56 AM, "BALAN, Daniel" wrote:
Hi there,
I am afraid you will have no luck.
I am interested in the HTML option but the OTRS guys said this will not be
available in 2.2. Maybe later.
Please let me know if you find another solution.
Daniel
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Sanson, Rick
Sent: Thursday, July 26, 2007 5:45 PM
To: otrs
Subject: [otrs] HTML In Email Response
Hi!
I am trying to find a way to add HTML into email responses/text entry and
also the ability to paste graphics into an email response or note?
Thank you!
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