Hi,
If you want close a ticket after replay, configure this line is the
sysConfig
_Dans Ticket -> Frontend::Agent::Ticket::ViewCompose_
Ticket::Frontend::AgentTicketCompose###StateDefault = close
Regards,
Claude
-------- Message original --------
Sujet : [otrs] Next ticket state on tickets
De : Jean BROW
Hi all,
How do I change so "Next ticket state:" always is "sucsessfull closed" when we replay to tickets?
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