Re: [otrs] Ticket Zoom logging

Thank you for your comments. I'll review them with the rest of my team. ====================================================== Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill blang@smgi.ca | Office: 604.538.1566 x2905 ====================================================== Please consider the environment before printing this e-mail On 2009-12-03, at 11:55 PM, Michiel Beijen wrote:

Hi Brian,

Of course this is possible... it would need a little configuration though. I have a couple of concerns though:

1. People will also just open tickets to select the right ticket.. I don't really know what you'd want to do with the data you gather, but I doubt they would be good for statistics or so. 2. It will generate a large amount of ticket history data. 3. information of the ticket is also displayed in the QueueView, StatusView etc; you might want to remove the "Preview" mode in this case. 4. It is not a configuration option, mainly due to points 1...3 above; you'd need to do a small development for this.

((enjoy)) - Michiel Beijen R&D

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On Wed, Dec 2, 2009 at 4:57 PM, Brian Lang wrote:

...

Is there a way to log in the History when Agents Zoom tickets? I need to track all views of a ticket. ====================================================== Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill blang@smgi.ca | Office: 604.538.1566 x2905 ====================================================== Please consider the environment before printing this e-mail

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