Thanks, Brett and Daniele! I got the POP3 server working again. But things are only working ½ ways. One thing to note: I have customercare@calpont.com forwarded to my personal email, tkerr. If I enter a ticket externally, outside of OTRS, an auto-response is sent and the message is forwarded to tkerr appropriately. However, if I enter a ticket internally, via OTRS, an auto-response is sent, BUT the message does not get forwarded to tkerr... it used to. Also, neither ticket shows up under New messages(0) with in OTRS. The ticket does appear in my queue, but not in my New messages. Thanks in advance for your help! Tina Kerr Manager, Production Support Office: 214-618-9540 Mobile: 303-884-0058 tkerr@calpont.com mailto:tkerr@calpont.com +++++CONFIDENTIALITY NOTICE+++++ The information in this email may be confidential and/or privileged. This email is intended to be reviewed by only the individual or organization named above. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination or copying of this email and its attachments, if any, or the information contained here in is prohibited. If you have received this email in error, please immediately notify the sender by return email and delete this email from your system.
