Hi Morten.
Am 09.07.2015 um 12:27 schrieb Morten Bøhmer mailto:morten.bohmer@imemo.no>:
Thank you for your reply, can you supply some more details ?
Did you read https://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#a... ?
You want to configure a event based execution.
With „execute custom module“ you should be able to call your own module. All Ticket-Parameters are transferred to the module afaik. I did not test that functionality myself though (yet).
Best wishes
—
Jan Dreyer
IT Administrator — Operations — A-SCM-IT NMD Expert
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