Hi,
Agents see all queues because all of them belong to the same group. If what
you want to accomplish is to assign every single queue to a single agent,
then you could create a group for each queue and then give permissions to
the correspondent agent, only to that group.
Leonardo Certuche
On Tue, Dec 22, 2009 at 3:10 PM, Dejan Miklavcic
Hi,
I created several queues, and several agents. All queues are in "users" group. I assigned every agent to exactly one queue. But when they log in, all of them can see all queues. How can I make them see (and edit) only queues they belong to (queue that appears in My Queues) ?
thanks,
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