
7 Sep
2013
7 Sep
'13
9:51 a.m.
Hello OTRS folks, Is it possible to show the "Accounted time" of a ticket in the customer's view of the ticket? The agent can see it in the Ticket Information on the right side: "Accounted time: 30" While the customer, for the same ticket, only can see the following information: - State - Priority - Queue It would be great, if the accounted time of the ticket can be added into the customer's view of the ticket information. Thanks, Claudio