
Hi,
I haven't done it, but I guess you can achieve it using ACLs
http://doc.otrs.org/2.3/en/html/c1947.html
Let us know how it goes, now that I think about it, that makes a lot of
sense and it would be nice to implement it.
Cheers,
2009/1/8 Camilo Vieira
Hi,
Does anyone know whether it is possible to create different templates of "type" in admin interface to assign for each clients?
I intend to configure only "Incident" and "Service Request" for the customer and configure "Incident", "Service Request" and "Problem" for the help desk analysts.
Help me!
*Camilo Vieira *• Coordenador de Infra-estrutura de redes *Navita http://www.navita.com.br/ • Portaishttp://www.navitaportal.com/e BlackBerry http://www.blackberrycorporativo.com.br/ *• 55 11 3055-2001
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