Hi Luca,
interesting solution... there is a member in otrsitalia.net that seems to
have a similar problem having the needs to use the pending date in
notification event. Do you think that it could be adopted (obviously)
changing the code and achive his goal ?
Thank you.
MV
On Fri, Feb 5, 2010 at 11:29 AM, Gatti Luca
Hi all.
We needed the possibility to use the last ArticleID number in ticket in notification email. So we added the following lines in NotificationEvent.pm after “# prepare customer realname” section.
* my @AllArticleIDs = $Self->{TicketObject}->ArticleIndex(*
* TicketID => $Param{TicketID},*
* );*
* my $LastArticleID = $AllArticleIDs[$#AllArticleIDs];*
* *
* $Notification{Body} =~ s/
/$LastArticleID/gi;* Now, the tag
is replaced with the last ArticleID and it’s possible send a notification email to the customer with a link to the latest email exchanged.
:// / customer.pl?Action=CustomerTicketZoom&TicketID= &ArticleID= # Hoping that can be useful….
Bye
------------------------------
*Luca Gatti* ICT System Administrator
LGatti@bindagroup.com tel +39 02 39245.380 fax +39 02 39245.200
Via Montefeltro, 4 - 20156 Milano - Italy *bindagroup.com *
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