Re: [otrs] : (no subject)

after launch bin/otrs.DeleteCache.pl Access came back. Thanks for the help 2015-03-04 17:26 GMT+05:00 Sergey Shumakher :

Thanks for the help, and sorry for unfilled subject. I tried to return the name of "admin" in this way. But access is not came back.

mysql> update groups set name='admin' where id=2;

Query OK, 1 row affected (0.09 sec) Rows matched: 1 Changed: 1 Warnings: 0

mysql> SELECT * FROM groups ;

+----+-------------------+------------------------------+----------+---------------------+-----------+---------------------+-----------+ | id | name | comments | valid_id | create_time | create_by | change_time | change_by |

+----+-------------------+------------------------------+----------+---------------------+-----------+---------------------+-----------+ | 1 | users | Group for default access. | 1 | 2015-02-19 08:06:39 | 1 | 2015-02-19 08:06:39 | 1 | | 2 | admin | Group of all administrators. | 1 | 2015-02-19 08:06:39 | 1 | 2015-03-04 12:17:20 | 2 | | 3 | stats | Group for statistics access. | 1 | 2015-02-19 08:06:39 | 1 | 2015-02-19 08:06:39 | 1 |

+----+-------------------+------------------------------+----------+---------------------+-----------+---------------------+-----------+ 4 rows in set (0.00 sec)

2015-03-04 17:04 GMT+05:00 Florian Edlhuber :

...

Hi,

first of all you should use a proper subject.

04/03/2015 12:54 - Sergey Shumakher wrote:

...

I installed OTRS4 and playing with the settings. I rename the group "admin".

see here:

http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#ta...

admin is a default system permission. Rename it to "admin" and it will work again. Then do your proper sysconfig settings and rename the admin group again to your needs.

-- Florian

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