
Here is how I handle that - there may be a better way to do it but it works for me:
Build the customerservice@clientone.com , admin@clienttwo.com, customerservice@clientthree.com addresses as System Address entries
Then, create queues for the emails that need to be responded to with those addresses. Make sure to associate the appropriate System Address with the queue. When you reply to a message from that queue, the From address will be the System Address you assigned to the queue.
Nathan Campbell
Dallas Symphony Orchestra
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ray Padilla
Sent: Tuesday, August 24, 2010 3:25 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Seting up email on a windows pc
Thanks for the response. I was having issues setting up the smtp. The manual is a bit confusing as it is mainly setup for a linux type environment.
How I was trying to set it up was so that it would receive emails from an account that is hosted outside our domain i.e. customerservice@mailbox.com
I think I got that working at least I think not sure though it pulled in the mail on the mailbox but has not updated since I did that. But at least the emails came in. Now what I want to do is send emails out but I want to send them out with different froms i.e. customerservice@clientone.com , admin@clienttwo.com, customerservice@clientthree.com. The customerservice@mailbox.com is a catch all mailbox from many different clients, I want to reply with a branded email, these emails are all set as aliases to the customerservice@mailbox.com email....
I know it's confusing just curious to know if it can be done....
Thanks
Ray Padilla
Director of Information Technology
ray.padilla@paquinhealthcare.commailto:ray.padilla@paquinhealthcare.com
407-566-1010, ext 223
Paquin Healthcare Companies
1142 Celebration Blvd
Celebration, Florida 34747
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Hugh Kelley
Sent: Tuesday, August 24, 2010 11:58 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Seting up email on a windows pc
Ray, the options are numerous, but this is the product I use as an "on-box" POP server for OTRS,
http://www.hmailserver.com/http://www.hmailserver.com/.
We don't have POP or IMAP mailboxes in our environment so I needed a solid but simple mail server to receive the tickets messages. This fit the bill.
I've also tinkered with its event model a bit so that a delivered message event triggers an OTRS fetch. The timing isn't quite right for that, but it give you some idea of the flexibility of hMailserver (and of course, OTRS).
Hugh
On Tue, Aug 24, 2010 at 11:28 AM, Ray Padilla