I have now, thanks for the reminder. There were a few items in to tend to
there ( I hadn't enabled Apache:DBI, was missing some minor Perl modules,
etc.)
I also enabled the performance logging module which should take a lot of
subjectivity out of this.
Regarding the support module, I tried to run the SQL Benchmark and got a
less than favorable finding. However, when I try to re-run it I don't get a
fresh run. How can I force it to run another benchmark?
Hugh
Has anybody else seen this (Windows 2008, Apache 2.2, SQL Server 2008
On Thu, May 12, 2011 at 4:25 AM, Nils Leideck
On 12.05.2011, at 03:53, Hugh Kelley wrote:
We've been using OTRS for about six month now (9,000 tickets, 62,000 articles) and I'm starting to notice sluggishness. I've tried switching from IIS + PerlEx to Apache + mod_perl but that hasn't made a noticeable difference. My next move is to investigate archiving. Has anyone else had a similar experience? When did others start archiving? What effect did it have?
Are there other more obvious places to look next? I've read the tuning guide but it seems like we're pretty small by those standards. http://doc.otrs.org/3.0/en/html/performance-tuning.html
Did you install the Support Assessment module? This one is always a good point to start searching for possible enhancements.
Cheers, Nils
-- Nils Leideck http://webint.cryptonode.de / a Fractal project
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