Hi all,
Brigitte Calderwood wrote: Yes, we are in the same situation...we believe it is 1 hour = 1 unit. I need to figure out how to be able to have agents record fractions of an hour. so far I cannot get this work, but I have also not spent much time on it. I can let you know if we solve it or not....
to make this clear: This time field is unit free, so it depends on you, what amounts of time spent on this article you enter. It may be minutes, hours, half hours, ... Just make sure, that everyone using this feature knows what he has to fill in :-) Kind regards Marko Karg -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
Marko Karg wrote:
Hi all,
Brigitte Calderwood wrote: Yes, we are in the same situation...we believe it is 1 hour = 1 unit. I need to figure out how to be able to have agents record fractions of an hour. so far I cannot get this work, but I have also not spent much time on it. I can let you know if we solve it or not....
to make this clear: This time field is unit free, so it depends on you, what amounts of time spent on this article you enter. It may be minutes, hours, half hours, ... Just make sure, that everyone using this feature knows what he has to fill in :-)
Kind regards
Marko Karg
Hi , Just on this topic , I remember reading somewhere that you can setup counter based time accounting , so when an agent takes ownership of a ticket the time is automatically filled in. Tried to search the list and google but couldn't find anything , anyone remember such a workaround? Any help tips would be greatly appreciated Daniel
participants (3)
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Brigitte Calderwood -
Danie -
Marko Karg