For example: From: OTRS System [otrshelp@psd.defra.gsi.gov.uk] To: OTRS System Subject: [Ticket#: 2005021110000055] New State 'closed successful'! *** THIS IS JUST A NOTE *** The state of your ticket '2005021110000055' has been changed by 'Andrew Storr' to 'closed successful'. http://server_name/otrs/customer.pl?Action=CustomerZoom&TicketID=1461 http://server_name/otrs/customer.pl?Action=CustomerZoom&TicketID=1461 Your OTRS Notification Master *** THIS IS JUST A NOTE *** This is the history of the ticket: [ History of Ticket#: 2005021110000055 ] - <http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=1461&ArticleID=6144&Q ueueID=42> Back Action: Comment: Zoom: User: Createtime: NewTicket Ticket=[2005021110000055], ID=[1461] created (Q=Databases & Application Support::5 - Within 1 Day;P=[..] - mxxx (Doug Thomas) 02/11/2005 10:30:07 EmailAgent Send email to customer. http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=1461&ArticleID=6144 x mxxx (Doug Thomas) 02/11/2005 10:30:07 Lock Ticket lock. - mxxx (Doug Thomas) 02/11/2005 10:30:12 OwnerUpdate New Owner is 'mzzz' (ID=6). - mxxx (Doug Thomas) 02/11/2005 10:30:12 SendAgentNotification Sent 'OwnerUpdate' notification to 'andrew. mailto:'andrew.storr@psd.defra.gsi.gov.uk' storr@psd.defra.gsi.gov.uk'. - mxxx (Doug Thomas) 02/11/2005 10:30:17 SendCustomerNotification '.">Sent notification to 'OTRS System '. http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=1461&ArticleID=6145 x mxxx (Doug Thomas) 02/11/2005 10:30:17 TimeAccounting 1 time unit(s) accounted. Now total 1 time unit(s). http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=1461&ArticleID=6144 x mxxx (Doug Thomas) 02/11/2005 10:30:21 SendAnswer Sent email to 'pauline. mailto:'pauline.curren@psd.defra.gsi.gov.uk' curren@psd.defra.gsi.gov.uk'. http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=1461&ArticleID=6146 x mxxx (Andrew Storr) 02/11/2005 10:34:13 TimeAccounting 2 time unit(s) accounted. Now total 3 time unit(s). http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=1461&ArticleID=6146 x mxxx (Andrew Storr) 02/11/2005 10:34:18 StateUpdate Old: 'open' New: 'closed successful' http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=1461&ArticleID=6146 x mxxx (Andrew Storr) 02/11/2005 10:34:18 SendCustomerNotification '.">Sent notification to 'OTRS System '. http://comet2/otrs/index.pl?Action=AgentZoom&TicketID=1461&ArticleID=6147 x mxxx (Andrew Storr) 02/11/2005 10:34:18 Unlock Ticket unlock. - mxxx (Andrew Storr) 02/11/2005 10:34:24 I've set up a rule in Outlook to catch all circular emails but it would be useful to eradicate the problem Any help appreciated Rajendrakumar Varsani Database & Application Support Team Pesticides Safety Directorate 01904 455805 07968 243125 mailto:It.helpdesk@DEFRA.GSI.GOV.UK rajendrakumar.varsani@psd.defra.gsi.gov.uk Room 134, Mallard House Kings Pool, York, YO1 7PX PSD's Website: http://www.pesticides.gov.uk The original of this email was scanned for viruses by the Government Secure Intranet (GSi) virus scanning service supplied exclusively by Energis in partnership with MessageLabs. On leaving the GSi this email was certified virus-free