If you use variables relating to the domain within your autoreply body this might be better handled with typed out domain in the body. This would likely mean additional copies of auto replies and notifications used for specific Queues, but it would ensure appropriate responses. Overall, OTRS doesn't care which URL is used to connect to it, or even if it is an IP address but your web server might care if it is configured against specific domains. On Fri, Jan 25, 2019, 10:46 AM JAOUEN Egareg

Hi all !

I am wondering if it is possible to configure OTRS to deal with two different URL ?

For example, I installed one OTRS server on www.otrs.example.com and I would like to use the same OTRS service on www.ticket.example.com.

I would like to be sure that customers dealing with www.ticket.example.com won’t be annoyed by links pointing to www.otrs.example.com in the replies.

First of all, I created two distinct queues.

Then, I created two distinct groups both for agents and customers.

I created two distinct email addresses (both for receiving and sending).

I can add a DNS entry to point to the public IP where my OTRS server is hosted.

But, can I configure OTRS to deal with those two DNS entries/URL ?

Thanks,

*[image: cid:image001.png@01D49953.9A536940]*

*Egareg JAOUEN*

Ingénieur Recherche&Développement

Tel : +33 2 31 35 34 81 │ egareg.jaouen@elitt.com

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