Re: [otrs] link a computer and a customer :: otrs Digest, Vol 37, Issue 26
Hi there,
with the KIX4OTRS (free and Open Source package of extensions compatble with the OTRS), you can easily do it.
When the CIs and a customer are matched, then you see the user-related CIs within the ticket view. Additionally, within the customer search you see automatically the related CIs as well after you select a customer.
If you need more information about it or screenshots, contact us. You can download KIX and try it, of course, too:
http://www.cape-it.de/current-kix4otrs.html
regards, Anna
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An:otrs@otrs.org;
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Gesendet:Mi 19.10.2011 18:03
Today's Topics:
5. How to link a computer and a customer ? (Loic Baron)
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Message: 5
Date: Wed, 19 Oct 2011 16:54:08 +0200
From: Loic Baron
Or you can just the original and maintained OTRS own module presented here: http://www.otrs.com/en/solutions/subscriptions/feature-add-ons/feature-add-o... ;-) Tons of choices Cheers, Nils On 15.11.2011, at 16:51, Anna Brakoniecka wrote:
with the KIX4OTRS (free and Open Source package of extensions compatble with the OTRS), you can easily do it. When the CIs and a customer are matched, then you see the user-related CIs within the ticket view. Additionally, within the customer search you see automatically the related CIs as well after you select a customer. If you need more information about it or screenshots, contact us. You can download KIX and try it, of course, too: http://www.cape-it.de/current-kix4otrs.html
-- Cheers, Nils http://webint.cryptonode.de / a Fractal project
participants (2)
-
Anna Brakoniecka -
Nils Leideck