Hello, Attila. Have a look here. http://lists.otrs.org/pipermail/otrs/2007-January/017681.html Maybe you find it useful. regards, Anton. 2008/10/30 Attila SIMON :

Hi List,

Pls apologise if I ask something trivial, I am quite a newbie in using OTRS.

I would like to know if OTRS latest version has any feature that I could use to display some messages to all operators, for example about known problems or issues (like "server 1 is down, will be operating at 1pm"), so that they can immediately answer all user complaints without browsing FAQ or submitting a new ticket.

Thanks for your answers in advance,

Attila Simon

Nav N Go Kft.

Bérc u. 23.

H-1016 Budapest

Hungary

Nav N Go stands for dynamic, innovative software development which offers the latest solutions for satellite navigation, mobile applications and content on a variety of platforms.

www.navngo.com

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