Hi Ann, It is possible, but you need some to do some "codehacking". First of all, you can choose which queues the cutomer can submit to: In config.pm add: $Self->{'CustomerPanelOwnSelection'} = { 'HD' => ' Helpdesk IT', 'HR' => 'Human Resources', }; # where HD is your queue as seen in the system and ' Helpdesk IT' as seen in the webpage. Second, if you want to avoid the '-' as default queue for the customer new ticket, do the following: In CustomerTicketMessage.pm (about line 411) - Change the default behaviour from the To: field in the new Ticket screen for the Customer. # %NewTos = ($Object->Run(Env => $Self), ('', => '-')); # This is the line to be modified %NewTos = ($Object->Run(Env => $Self), ()); Regards, C. On Fri, Jun 20, 2008 at 12:56 PM, Lars Jørgensen wrote:

Hi Ann,

Sysconfig -> Ticket -> Frontend::Customer::Ticket::ViewNew

Look for "Ticket::Frontend::CustomerTicketMessage###StateDefault". Default is "new".

And, uh, I just realized that you asked for ticket "type" and not "state". I don't know about types but I'll post this anyway in case you really meant "state" :-)

-- Lars

------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Ann Lee *Sent:* Friday, June 20, 2008 6:22 AM *To:* otrs@otrs.org *Subject:* [otrs] Standard Type for New Ticket Creation at Customer Web Interface

Hi guys,

Is that a way to set default ticket type when creating new ticket at customer frontend? i did not found anything in sysconfig to set ticket type as default.. :(

Best Regards

Ann

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