Yes that¹s how it works. I¹m not sure you do anything other than set up OTRS as documented. We map each queue to an email alias; not sure that¹s even needed (with header filtering) so long as the ticket can be replied to and you are pulling mail in with OTRS via pop3postmaster.pl or equivalent. HTH, Andy On 2/15/07 11:35 AM, "Amit Jain" wrote:

Hello,

Can the customer directly reply to the ticket via email instead of using customer interface.? If yes what settings are to be done.

Regards, Amit Jain

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