Composyng (if you have not defined one named differently and non linked to the queue in responses-queue) an "Empty answer" (at the bottom right banner) , this will mail to client and it will be traced in history 2010/7/22 Sérgio Cintra

Hi there

Besides the interface of interaction with the customer (customer.pl), how can I directly ask the client to respond to my requests.

Because, it is not always the client is logged in the interface ( customer.pl).

Thanks in advance for any help.

Best regards

****

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/