Hi, I never got a response to this. Did I some how miss the response? Thanks! Tabitha _____ Von: Tabitha Stang [mailto:stang@cleverbridge.com] Gesendet: Donnerstag, 29. März 2007 14:01 An: 'User questions and discussions about OTRS.org' Betreff: moving tickets Hi, After a ticket is moved to another queue, the user is still zoomed into that mail. This is kind of confusing and we would much prefer that we could be brought to a different view after moving a ticket - the “locked tickets view” is what we would most prefer. I’ve looked through the SysConfig and can’t find a setting for this. Is it somehow possible to change what the next screen is after you move a ticket? Thanks! Tabitha