Hi Gurus, We are configuring OTRS in our company. We needs help. How we can set up de type of ticket. Ex: New Ticket -> Printer Problem … How can we configure Printer Problem in the frontend that open the tickets…How our users can select the “Printer Problem” in the ticket ? We are reading about Service / SLA …..and we know that have a TYPE do Ticket….but this is appropriate to incident, problem, change…. We can tried to set up Services <-> Customers….but no success. I thing we have any permission problem.... Regards., logo_tempo_assist Leonardo Matarazzo Infraestrutura TI Al.Tocantins, 525 - Térreo - Alphaville 06455-020 - Barueri - SP Fone: 55 11 3336-8589 / 55 11 7524.7996 www.tempoassist.com.br