Thank you for your quick answer but... why is this only triggered throught the Daemon and not if I click on the link to fetch emails "now"? I have no idea on how to uninstall Net::POP3 (actually CPAN users discourage this!) so I upgraded it to version 3.10... Chris Il 10/10/2016 16:51, Carlos Rodríguez ha scritto:

Hi Christian,

As far as I can see, this is as you say a warning, instead of an error, apparently you have the CPAN module 'Net::POP3’ that is incompatible with 'Net::SSLGlue’ for secure POP3 connections, as you can see from the mentioned line:

https://github.com/noxxi/p5-net-sslglue/blob/master/lib/Net/SSLGlue/POP3.pm

my $DONT;

BEGIN {

if (defined &Net::POP3::starttls) {

warn "using SSL support of Net::POP3 $Net::POP3::VERSION instead of SSLGlue";

$DONT = 1;

goto DONE;

}

If the Net::SSLGlue::POP3 detects Net::POP3::starttls is deactivates itself (‘$DONT =1;’) as it overwrites some Net::POP3 functions.

As a workaround, please check if is feasible to uninstall Net::POP3 in your system.

((enjoy))

Carlos Rodríguez

...

On Oct 10, 2016, at 8:50 AM, Christian Deligant mailto:christian@deligant.net> wrote:

Hello,

Since I updated to otrs 5 I have the log entry every 10 minutes

There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: [Mon Oct 10 14:10:12 2016] otrs.Daemon.pl: using SSL support of Net::POP3 3.05 instead of SSLGlue at /usr/share/perl5/Net/SSLGlue/POP3.pm line 12.

I googled and found out that probably it is not an error but a notice. Nonetheless, I would like to keep the log clean: how to avoid this line?

About the system: Ubuntu 16.04.01 LTS It is the only error in the log All the accounts fetched are on POP3TLS from a server with self-signed certificate.

Thank you for your help --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

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Hi Christian, The Daemon logs everything from the STDERR in a file, unfortunately warnings are output to the STDERR, since this warnings could be potentially an issue or indicator that something is or could be wrong, I don’t see an easy and safe way to omit them. ((enjoy)) Carlos Rodríguez

On Oct 10, 2016, at 10:05 AM, Christian Deligant wrote:

Thank you for your quick answer but... why is this only triggered throught the Daemon and not if I click on the link to fetch emails "now"?

I have no idea on how to uninstall Net::POP3 (actually CPAN users discourage this!) so I upgraded it to version 3.10...

Chris Il 10/10/2016 16:51, Carlos Rodríguez ha scritto:

...

Hi Christian,

As far as I can see, this is as you say a warning, instead of an error, apparently you have the CPAN module 'Net::POP3’ that is incompatible with 'Net::SSLGlue’ for secure POP3 connections, as you can see from the mentioned line:

https://github.com/noxxi/p5-net-sslglue/blob/master/lib/Net/SSLGlue/POP3.pm https://github.com/noxxi/p5-net-sslglue/blob/master/lib/Net/SSLGlue/POP3.pm

my $DONT;

BEGIN {

if (defined &Net::POP3::starttls) {

warn "using SSL support of Net::POP3 $Net::POP3::VERSION instead of SSLGlue";

$DONT = 1;

goto DONE;

}

If the Net::SSLGlue::POP3 detects Net::POP3::starttls is deactivates itself (‘$DONT =1;’) as it overwrites some Net::POP3 functions.

As a workaround, please check if is feasible to uninstall Net::POP3 in your system.

((enjoy))

Carlos Rodríguez

...

On Oct 10, 2016, at 8:50 AM, Christian Deligant mailto:christian@deligant.net> wrote:

Hello,

Since I updated to otrs 5 I have the log entry every 10 minutes

There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: [Mon Oct 10 14:10:12 2016] otrs.Daemon.pl: using SSL support of Net::POP3 3.05 instead of SSLGlue at /usr/share/perl5/Net/SSLGlue/POP3.pm line 12.

I googled and found out that probably it is not an error but a notice. Nonetheless, I would like to keep the log clean: how to avoid this line?

About the system: Ubuntu 16.04.01 LTS It is the only error in the log All the accounts fetched are on POP3TLS from a server with self-signed certificate.

Thank you for your help --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs http://lists.otrs.org/mailman/listinfo/otrs

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Hi Christian, For sure you can just do that, I will discourage to do it, as in any update of OTRS you will have to do it again. ((enjoy)) Carlos Rodríguez

On Oct 10, 2016, at 10:49 AM, Christian Deligant wrote:

I simply went in line 12 of the module and commented out the warning :)

VERY dirty hack but at least now otrs is fetching the emails without complaining nor sending emails around

Chris

Il 10/10/2016 17:17, Carlos Rodríguez ha scritto:

...

Hi Christian,

The Daemon logs everything from the STDERR in a file, unfortunately warnings are output to the STDERR, since this warnings could be potentially an issue or indicator that something is or could be wrong, I don’t see an easy and safe way to omit them.

((enjoy))

Carlos Rodríguez

...

On Oct 10, 2016, at 10:05 AM, Christian Deligant mailto:christian@deligant.net> wrote:

Thank you for your quick answer but... why is this only triggered throught the Daemon and not if I click on the link to fetch emails "now"?

I have no idea on how to uninstall Net::POP3 (actually CPAN users discourage this!) so I upgraded it to version 3.10...

Chris Il 10/10/2016 16:51, Carlos Rodríguez ha scritto:

...

Hi Christian,

As far as I can see, this is as you say a warning, instead of an error, apparently you have the CPAN module 'Net::POP3’ that is incompatible with 'Net::SSLGlue’ for secure POP3 connections, as you can see from the mentioned line:

https://github.com/noxxi/p5-net-sslglue/blob/master/lib/Net/SSLGlue/POP3.pm https://github.com/noxxi/p5-net-sslglue/blob/master/lib/Net/SSLGlue/POP3.pm

my $DONT;

BEGIN {

if (defined &Net::POP3::starttls) {

warn "using SSL support of Net::POP3 $Net::POP3::VERSION instead of SSLGlue";

$DONT = 1;

goto DONE;

}

If the Net::SSLGlue::POP3 detects Net::POP3::starttls is deactivates itself (‘$DONT =1;’) as it overwrites some Net::POP3 functions.

As a workaround, please check if is feasible to uninstall Net::POP3 in your system.

((enjoy))

Carlos Rodríguez

...

On Oct 10, 2016, at 8:50 AM, Christian Deligant mailto:christian@deligant.net> wrote:

Hello,

Since I updated to otrs 5 I have the log entry every 10 minutes

There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: [Mon Oct 10 14:10:12 2016] otrs.Daemon.pl: using SSL support of Net::POP3 3.05 instead of SSLGlue at /usr/share/perl5/Net/SSLGlue/POP3.pm line 12.

I googled and found out that probably it is not an error but a notice. Nonetheless, I would like to keep the log clean: how to avoid this line?

About the system: Ubuntu 16.04.01 LTS It is the only error in the log All the accounts fetched are on POP3TLS from a server with self-signed certificate.

Thank you for your help --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs http://lists.otrs.org/mailman/listinfo/otrs

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Hi Christian, I recommend you to open a bug report with all this information. If there is something we can do about it, it should be documented. ((enjoy)) Carlos Rodríguez

On Oct 10, 2016, at 12:03 PM, Christian Deligant wrote:

I hope OTRS developers will take care of parsing the return warning of the module as we are on a stalled position:

- Net::SSLGlue::POP3 module is marked as dependency of otrs and otrs2 packages - Net::POP3 seems to be a core module of perl...

so whoever wants to fetch emails through POP3S or POP3TLS will receive complains...

Chris

Il 10/10/2016 17:51, Carlos Rodríguez ha scritto:

...

Hi Christian,

For sure you can just do that, I will discourage to do it, as in any update of OTRS you will have to do it again.

((enjoy))

Carlos Rodríguez

...

On Oct 10, 2016, at 10:49 AM, Christian Deligant mailto:christian@deligant.net> wrote:

I simply went in line 12 of the module and commented out the warning :)

VERY dirty hack but at least now otrs is fetching the emails without complaining nor sending emails around

Chris

Il 10/10/2016 17:17, Carlos Rodríguez ha scritto:

...

Hi Christian,

The Daemon logs everything from the STDERR in a file, unfortunately warnings are output to the STDERR, since this warnings could be potentially an issue or indicator that something is or could be wrong, I don’t see an easy and safe way to omit them.

((enjoy))

Carlos Rodríguez

...

On Oct 10, 2016, at 10:05 AM, Christian Deligant mailto:christian@deligant.net> wrote:

Thank you for your quick answer but... why is this only triggered throught the Daemon and not if I click on the link to fetch emails "now"?

I have no idea on how to uninstall Net::POP3 (actually CPAN users discourage this!) so I upgraded it to version 3.10...

Chris Il 10/10/2016 16:51, Carlos Rodríguez ha scritto:

...

Hi Christian,

As far as I can see, this is as you say a warning, instead of an error, apparently you have the CPAN module 'Net::POP3’ that is incompatible with 'Net::SSLGlue’ for secure POP3 connections, as you can see from the mentioned line:

https://github.com/noxxi/p5-net-sslglue/blob/master/lib/Net/SSLGlue/POP3.pm https://github.com/noxxi/p5-net-sslglue/blob/master/lib/Net/SSLGlue/POP3.pm

my $DONT;

BEGIN {

if (defined &Net::POP3::starttls) {

warn "using SSL support of Net::POP3 $Net::POP3::VERSION instead of SSLGlue";

$DONT = 1;

goto DONE;

}

If the Net::SSLGlue::POP3 detects Net::POP3::starttls is deactivates itself (‘$DONT =1;’) as it overwrites some Net::POP3 functions.

As a workaround, please check if is feasible to uninstall Net::POP3 in your system.

((enjoy))

Carlos Rodríguez

> On Oct 10, 2016, at 8:50 AM, Christian Deligant mailto:christian@deligant.net> wrote: > > Hello, > > Since I updated to otrs 5 I have the log entry every 10 minutes > > There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: [Mon Oct 10 14:10:12 2016] otrs.Daemon.pl: using SSL support of Net::POP3 3.05 instead of SSLGlue at /usr/share/perl5/Net/SSLGlue/POP3.pm line 12. > > > I googled and found out that probably it is not an error but a notice. > Nonetheless, I would like to keep the log clean: how to avoid this line? > > About the system: > Ubuntu 16.04.01 LTS > It is the only error in the log > All the accounts fetched are on POP3TLS from a server with self-signed certificate. > > Thank you for your help > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs http://lists.otrs.org/mailman/listinfo/otrs >

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