Hi, use this one, http://doc.otrs.org/1.3/en/html/problems-misc.html#PROBLEMS-LOST-OTRS-ROOT-P... it can reset the password to 'root' 2008/7/13, Lars Jørgensen :

Den 13/07/2008 kl. 02.40 skrev Don Roach:

Does anyone know how to reset the root@localhost password when the key

...

employee leaves the company?

bin/otrs.setPassword

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