No you cannot do it through the UI. I guess they like it like this for integrity purposes From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Afshar Mohebbi Sent: Monday, May 25, 2009 10:24 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Editing ticket body Hi Maurice, Do you mean there is no way to edit a ticket body or comment via UI? Afshar Mohebbi On Mon, May 25, 2009 at 5:53 PM, Maurice James wrote: You have to edit the ticket article through the database once it is created From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Afshar Mohebbi Sent: Sunday, May 24, 2009 6:49 AM To: User questions and discussions about OTRS. Subject: [otrs] Editing ticket body Hi, Why body of a new ticket is not editable just after creation? There maybe a mis-spelling or any other text that customer or agents want to correct. Afshar Mohebbi --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/