Re: [otrs] "You have X new message(s)!" makes me silly
At 2/27/04 1:49 AM, Armin.Wies@mscsoftware.com wrote:
But I have a lot of problems with the "new" tickets reminder, the number of "new" tickets IMHO is pure fantasy. Currently it says that I have two new tickets. When I click on this line, I can see no new tickets (no tickets at all). If I use the utilities and search for "new" tickets there are none.
Are you sure that page isn't just cached in your browser? I have this problem using the Safari browser (which has some caching bugs; it's not an OTRS problem). Shift-Reload fixes it. Check the time displayed in the top-right of the page to make sure your browser has a current copy of the page. -- Robert L Mathews, Tiger Technologies http://www.tigertech.net/ "Ignorance more frequently begets confidence than does knowledge." -- Darwin
Robert L Mathews wrote on 27.02.2004 18:37:17:
At 2/27/04 1:49 AM, Armin.Wies@mscsoftware.com wrote:
But I have a lot of problems with the "new" tickets reminder, the number of "new" tickets IMHO is pure fantasy. Currently it says that I have two new tickets. When I click on this line, I can see no new tickets (no tickets at all). If I use the utilities and search for "new" tickets there are none.
Are you sure that page isn't just cached in your browser? I have this problem using the Safari browser (which has some caching bugs; it's not an OTRS problem). Shift-Reload fixes it.
Check the time displayed in the top-right of the page to make sure your browser has a current copy of the page.
Thanks for you reply, Robert. Unfortunately it's not the browser cache. Today I just moved some old messages (that were already closed) from the RAW-queue to the junk-queue. Suddenly OTRS told me, that I have 1 new message. When I click on the link, I can see nothing. If search for any "new" messages, there is none. Shift+reload -> still the same. Another computer with a "fresh" browser -> still 1 new message that I can not see. Best regards, Armin
Hi Armin, On Mon, Mar 01, 2004 at 08:30:30AM +0100, Armin.Wies@mscsoftware.com wrote:
But I have a lot of problems with the "new" tickets reminder, the number of "new" tickets IMHO is pure fantasy. Currently it says that I have two new tickets. When I click on this line, I can see no new tickets (no tickets at all). If I use the utilities and search for "new" tickets there are none.
Are you sure that page isn't just cached in your browser? I have this problem using the Safari browser (which has some caching bugs; it's not an OTRS problem). Shift-Reload fixes it.
Check the time displayed in the top-right of the page to make sure your browser has a current copy of the page.
Thanks for you reply, Robert.
Unfortunately it's not the browser cache.
Today I just moved some old messages (that were already closed) from the RAW-queue to the junk-queue. Suddenly OTRS told me, that I have 1 new message. When I click on the link, I can see nothing. If search for any "new" messages, there is none. Shift+reload -> still the same. Another computer with a "fresh" browser -> still 1 new message that I can not see.
That looks like an bug. What OTRs version do you use?
Best regards, Armin
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Hi Martin, otrs-bounces@otrs.org wrote on 01.03.2004 08:37:40:
That looks like an bug. What OTRs version do you use?
I upgraded to 1.2.2-01 last week, but this problem was already in 1.1.3. Actualy I was hoping that the upgrade would help me ;-) Is there anything else I can do for you ? Best regards, Armin
On Monday, March 01, 2004 8:37 AM
Armin.Wies@mscsoftware.com
That looks like an bug. What OTRs version do you use?
I upgraded to 1.2.2-01 last week, but this problem was already in 1.1.3. Actualy I was hoping that the upgrade would help me ;-)
Is there anything else I can do for you ?
Please file a bug report using that little ant namend http://bugs.otrs.org/ providing as much information about your queue structure as possible. Thank you, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (4)
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Armin.Wies＠mscsoftware.com -
Martin Edenhofer -
Robert Kehl -
Robert L Mathews