Email ticket open - acknowledgement email to multiple recipe nets
Hello All, Is there any way of automatically replying to multiple emails when a ticket is opened by one person, a sort of one to many? So one person opens a ticket by email and the acknowledgement should go to not only the person who raised the ticket but everybody else in the group (for information) Regards Paul PS is there a searchable site with all these questions somewhere I could only find the archive – not very friendly. ________________________________ Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient, please notify us immediately and delete the email from your system. Any review, dissemination or other use of it in these circumstances is prohibited.
notification event or maintain a distribution list.
On Fri, Jul 18, 2014 at 10:59 AM, Paul Simons
Hello All,
Is there any way of automatically replying to multiple emails when a ticket is opened by one person, a sort of one to many?
So one person opens a ticket by email and the acknowledgement should go to not only the person who raised the ticket but everybody else in the group (for information)
Regards
Paul
PS is there a searchable site with all these questions somewhere I could only find the archive – not very friendly.
------------------------------
Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient, please notify us immediately and delete the email from your system. Any review, dissemination or other use of it in these circumstances is prohibited.
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participants (2)
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Gerald Young -
Paul Simons