Hi there, My agents ask for a feature ala Outlook. They would like to have, like in Outlook, the opportunity to receive automatic notifications when the customer reads the email. Is there a way to reproduce it in OTRS? Thanks for any idea Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.
Hi, On 18.01.2010, at 17:20, Martignier, Philippe wrote:
My agents ask for a feature ala Outlook. They would like to have, like in Outlook, the opportunity to receive automatic notifications when the customer reads the email. Is there a way to reproduce it in OTRS?
this is not possible in the current OTRS release. Just keep in mind, even if this would be configurable, it is up to the recipient if the "read confirmation" is sent back to the origin sender or not. Like in Microsoft Exchange environments this is just a little helper and not a guarantee that you know exactly if your emails are read or not. Your request is of course very welcome at enjoy@otrs.com for having such feature implemented on a commercial base ;-) ( http://www.otrs.com/en/development/ ) Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
participants (2)
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Martignier, Philippe -
Nils Leideck - ITSM