on rh like system you should start otrs service chkconfig --level 2345 otrs on to start it service otrs start This will put in your crontab postmastermailbox.pl MV ubuntu should have something like this. On Thu, Oct 1, 2009 at 7:26 PM, Matt Veilleux wrote:

Hi,

I am a both a linux and OTRS newbie so bear with me please. I have installed OTRS on Ubuntu and have begun configuring things. I have entered pop3 accounts for each queue for users to submit tickets too, only problem is I cannot figure out how to get OTRS to check the pop3 accounts automatically. From the postmaster mail account portion of the admin area I can click run now on each and the emails appear in the proper queue so I know they are configured correctly. I have read I need to set up a cron job to do this automatically but am lost. Any help or guidance on what to edit in the cron file would be greatly appreciated, thanks.

Matt

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