I mean, you should use "generic agent" to assign every incoming ticket in a queue to one of your agent... Simply add a job for every agent-queues pair. Take a look at generic agent in admin section and all should be clear... I hope. ________________________________ Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Hooman Mesgary Inviato: giovedì 10 luglio 2008 11.51 A: User questions and discussions about OTRS.org Oggetto: Re: [otrs] R: Default Agent for Queue No, I want to assign every queue to one of my agents. Q1, Q2 to A1. Q3 to A2. Q4, Q5, Q6 to A3 .... On Thu, Jul 10, 2008 at 1:17 PM, CARNINO Daniele wrote: You can use the "generic agent" for that. Remember that generic agent needs a script in cron in order to work. Ciao, d. ________________________________ Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Hooman Mesgary Inviato: giovedì 10 luglio 2008 11.45 A: otrs@otrs.org Oggetto: [otrs] Default Agent for Queue Hi, How can I set a default agent for a queue? I mean when a new ticket is created in queue Q or a ticket moved to queue Q, it automatically assigned to agent A. Regards, -Hooman -- http://mesgary.com http://mesgary.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ -- http://mesgary.com