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Andy Wodfer

11 May 2011 11 May '11

7:48 a.m.

Hi, We're still running OTRS 2.4.7 and I thought it was about time to upgrade to 2.4.10. (I'm currently testing OTRS 3 on a test server, but we're not ready to make the move yet). So, I can't find any instructions on how to upgrade 2.4.7 to .8 .9 and .10 in the documentation. My questions are: 1. How do we upgrade? Just overwrite files? 2. Can we go from 2.4.7 directly to .10 or do we have to follow the numbers? Any other useful tips are very much appreciated. Btw. Our OTRS system runs on a FreeBSD 8 server. Thanks! Andy

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Nils Leideck

11 May 11 May

8:37 a.m.

On 11.05.2011, at 09:48, Andy Wodfer wrote:

1. How do we upgrade? Just overwrite files? 2. Can we go from 2.4.7 directly to .10 or do we have to follow the numbers?

Any other useful tips are very much appreciated. Btw. Our OTRS system runs on a FreeBSD 8 server.

Basically these are just patches and therefor just file replacements. But anyway, you should read the UPGRADING and CHANGES carefully before upgrading to the next version. And yes, you can go to 2.4.10 directly. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project

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Michiel Beijen

7:53 p.m.

On Wed, May 11, 2011 at 10:37 AM, Nils Leideck wrote:

Basically these are just patches and therefor just file replacements. But anyway, you should read the UPGRADING and CHANGES carefully before upgrading to the next version.

So actually, the UPGRADING file on the 2.4 platform does not specify that you can skip the database upgrade section when installing a patch level upgrade. From 3.0 on the UPGRADING now indicates which steps you should skip when performing a patch level upgrade. -- Mike.

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Jan.Dreyer＠bertelsmann.de

12 May 12 May

7:48 a.m.

Hi, the UPGRADING file on 2.4.x (I only looked on 2.4.9) does contain this passage though: ---8< --- These instructions are for people upgrading OTRS from "2.3" to "2.4". ---8< --- So there are no recommended steps for doing a "patch" upgrade, as the OP has already mentioned. Gruß Jan Dreyer -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Wednesday, May 11, 2011 9:53 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Upgrade 2.4.7 questions On Wed, May 11, 2011 at 10:37 AM, Nils Leideck wrote:

Basically these are just patches and therefor just file replacements. But anyway, you should read the UPGRADING and CHANGES carefully before upgrading to the next version.

So actually, the UPGRADING file on the 2.4 platform does not specify that you can skip the database upgrade section when installing a patch level upgrade. From 3.0 on the UPGRADING now indicates which steps you should skip when performing a patch level upgrade. -- Mike. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Andy Wodfer

11:28 a.m.

Thanks for all emails! I wish there were packages of changed files only... Seems to be a lot of work to restore config files and permissions after overwriting when going from source.tar.gz. Anyone know which files I need to restore from my backup after 2.4.10 is uploaded? Cheers, Andy On Thu, May 12, 2011 at 9:48 AM, wrote:

Hi,

the UPGRADING file on 2.4.x (I only looked on 2.4.9) does contain this passage though: ---8< --- These instructions are for people upgrading OTRS from "2.3" to "2.4". ---8< ---

So there are no recommended steps for doing a "patch" upgrade, as the OP has already mentioned.

Gruß Jan Dreyer

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Wednesday, May 11, 2011 9:53 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Upgrade 2.4.7 questions

On Wed, May 11, 2011 at 10:37 AM, Nils Leideck wrote:

...
Basically these are just patches and therefor just file replacements. But anyway, you should read the UPGRADING and CHANGES carefully before upgrading to the next version.

So actually, the UPGRADING file on the 2.4 platform does not specify that you can skip the database upgrade section when installing a patch level upgrade. From 3.0 on the UPGRADING now indicates which steps you should skip when performing a patch level upgrade. -- Mike. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Nils Leideck

12:33 p.m.

On 12.05.2011, at 13:28, Andy Wodfer wrote:

I wish there were packages of changed files only... Seems to be a lot of work to restore config files and permissions after overwriting when going from source.tar.gz.

https://otrsteam.ideascale.com/a/dtd/Schedules-patches-for-installation/1005... Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project

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Olivier Sallou

1:43 p.m.

Kernel/Config.pm, Kernel/Config/GenericAgent.pm, Kernel/Config/Files/ZZZAuto.pm those files should not be overwritten, by default a file xxx.pm.dist is installed, so your files are not impacted. You should however make a diff between files to detect new attributes etc.... Olivier Le 5/12/11 1:28 PM, Andy Wodfer a écrit :

Thanks for all emails!

I wish there were packages of changed files only... Seems to be a lot of work to restore config files and permissions after overwriting when going from source.tar.gz.

Anyone know which files I need to restore from my backup after 2.4.10 is uploaded?

Cheers, Andy

On Thu, May 12, 2011 at 9:48 AM, wrote:

...
Hi,

the UPGRADING file on 2.4.x (I only looked on 2.4.9) does contain this passage though: ---8< --- These instructions are for people upgrading OTRS from "2.3" to "2.4". ---8< ---

So there are no recommended steps for doing a "patch" upgrade, as the OP has already mentioned.

Gruß Jan Dreyer

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Wednesday, May 11, 2011 9:53 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Upgrade 2.4.7 questions

On Wed, May 11, 2011 at 10:37 AM, Nils Leideck wrote:

...
Basically these are just patches and therefor just file replacements. But anyway, you should read the UPGRADING and CHANGES carefully before upgrading to the next version. So actually, the UPGRADING file on the 2.4 platform does not specify that you can skip the database upgrade section when installing a patch level upgrade. From 3.0 on the UPGRADING now indicates which steps you should skip when performing a patch level upgrade. -- Mike.

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Olivier Sallou

11 May 11 May

2:47 p.m.

Usually, upgrading to last version for minor upgrades is ok. You should really care for major version upgrades ( 2.4.x -> 2.4.y is ok). Olivier Le 5/11/11 9:48 AM, Andy Wodfer a écrit :

Hi, We're still running OTRS 2.4.7 and I thought it was about time to upgrade to 2.4.10. (I'm currently testing OTRS 3 on a test server, but we're not ready to make the move yet).

So, I can't find any instructions on how to upgrade 2.4.7 to .8 .9 and .10 in the documentation.

My questions are:

1. How do we upgrade? Just overwrite files? 2. Can we go from 2.4.7 directly to .10 or do we have to follow the numbers?

Any other useful tips are very much appreciated.

Btw. Our OTRS system runs on a FreeBSD 8 server.

Thanks! Andy

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participants (5)

Andy Wodfer
Jan.Dreyer＠bertelsmann.de
Michiel Beijen
Nils Leideck
Olivier Sallou