Yes in the customer interface. Thanks, Hussein -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ugo Bellavance Sent: Monday, June 18, 2012 1:24 PM To: otrs@otrs.org Subject: Re: [otrs] Enable CC ? On 2012-06-18 11:36, Hussein E. Hijazi wrote:

Hi

Is it possible for enabling CC'ing when a customer creates a ticket? Sometimes folks are making a ticket and they want other people to know that.

You mean in the customer interface? We asked OTRS and they were asking a huge amount to develop this feature. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

It's a bit difficult to properly set this up. If it's consistent, you may want to use a Notification (Event) for that customer. On Thu, Mar 28, 2013 at 11:05 AM, Ugo Bellavance wrote:

On 2012-06-18 13:24, Hussein E. Hijazi wrote:

...

Yes in the customer interface.

We asked OTRS because we couldn't find how to do it. They told us it needed custom development and it was out of our budget.

Maybe it is now included in a recent release?

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