How can admin see tickets locked by others?
Hello! I'm admin of OTRS. I need to periodically check for list of locked tickets, analyse, who locked it, when. And sometimes I need to unlock some locked ticket. Auto-unlock is not what I need, I need to have possibility to do it manually. Is it possible? -- Sincerely yours, Oleg Polovinkin o.polovinkin<at>optima<dot>ua Billing Dept, Optima Telecom Dnipropetrovsk, Ukraine
Oleg Polovinkin wrote:
I'm admin of OTRS. I need to periodically check for list of locked tickets, analyse, who locked it, when. And sometimes I need to unlock some locked ticket. Auto-unlock is not what I need, I need to have possibility to do it manually.
Is it possible?
You could set up some searches, butt the easiest solution is probably to enable the StatusView module. http://lists.otrs.org/pipermail/otrs/2007-June/019210.html Nils Breunese.
participants (2)
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Nils Breunese (Lemonbit) -
Oleg Polovinkin