Agent Queue View As A List
Is there a way to modify OTRS so that when an agent looks at any particular queue, it displays it in a list format sort of like the Customer Queue view instead of the standard summary format? Here's an example: Ticket# | Subject | Customer | State | Owner | Created 1001234 | My Microsoft broke | pebkac | Open | bofh | 2008/03/04 18:47:03 1001235 | Keyboard doesn't work | luser | New | pfy | 2008/03/05 10:03:58 I appreciate it. -Jon
Jon Lorenz wrote:
Is there a way to modify OTRS so that when an agent looks at any particular queue, it displays it in a list format sort of like the Customer Queue view instead of the standard summary format? Here's an example:
Ticket# | Subject | Customer | State | Owner | Created 1001234 | My Microsoft broke | pebkac | Open | bofh | 2008/03/04 18:47:03 1001235 | Keyboard doesn't work | luser | New | pfy | 2008/03/05 10:03:58
I appreciate it.
Of course there is a way to modify OTRS. I can't help you with that though. You might like to enable the StatusView module though, it gives you a list view of all non-closed tickets. Nils Breunese.
You can create saved searches to do this. It will give you exactly the
output you want.
Josh
On Wed, Mar 5, 2008 at 1:56 PM, Jon Lorenz
Is there a way to modify OTRS so that when an agent looks at any particular queue, it displays it in a list format sort of like the Customer Queue view instead of the standard summary format? Here's an example:
Ticket# | Subject | Customer | State | Owner | Created 1001234 | My Microsoft broke | pebkac | Open | bofh | 2008/03/04 18:47:03 1001235 | Keyboard doesn't work | luser | New | pfy | 2008/03/05 10:03:58
I appreciate it. -Jon _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system?
participants (3)
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Jon Lorenz -
Joshua Scott -
Nils Breunese (Lemonbit)