Thanks I figured I could do that, but I assume that it will filter all out of office reply's. I do not want to filter out out of office reply to valid tickets so it would have to determine if it was a reply to a ticket first before applying the filter. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Wednesday, December 29, 2010 9:17 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Filtering out of office reply's Probably should have appended a * or something to match "anything after that" On Wed, Dec 29, 2010 at 12:16 PM, Gerald Young mailto:crythias@gmail.com> wrote: Postmaster filter Match Subject "Out of Office" Set X-OTRS-Ignore "Yes"? On Wed, Dec 29, 2010 at 12:07 PM, Mikola Rose mailto:mrose@power-soft.com> wrote: Heya group, One thing I ran into over the holidays is the number of vacation alerts that come in. Is there a way to filter out of office alerts from clients that are not a direct response to a ticket? Mik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs