Hi, Version 2.0.4 on RedHat. We have our tickets sent to a "local" account on the otrs server and then have postmaster.pl check that account on 1 minute intervals. My problem occurs when a multiple "requests" are sent to the user account within the same minute. When this happens PostMaster.pl only creates one ticket instead of two + tickets. Is there a way to process the email and make more than one ticket when this happens. Example of users email received:

From nobody@im.fsg Tue May 13 11:31:26 2008 Return-Path: Received: from im.fsg ([192.168.100.4]) by ticket.com (8.13.7/8.13.7) with ESMTP id m4DIVQn0007484 for ; Tue, 13 May 2008 11:31:26 -0700 Received: (from nobody@localhost) by im.fsg (8.11.6/8.11.6) id m4DIJhv21650; Tue, 13 May 2008 11:19:43 -0700 Date: Tue, 13 May 2008 11:19:43 -0700 Message-Id: <200805131819.m4DIJhv21650@im.fsg> To: otrs@ticket.com From: tacoma@.com Subject: New case in the Hardware queue.

Text: HI. Our gold printer isn't working. .....

From nobody@im.fsg Tue May 13 11:31:30 2008 Return-Path: Received: from im.fsg ([192.168.100.4]) by ticket.com (8.13.7/8.13.7) with ESMTP id m4DIVQe3007485 for ; Tue, 13 May 2008 11:31:26 -0700 Received: (from nobody@localhost) by im.fsg (8.11.6/8.11.6) id m4DIJi321655; Tue, 13 May 2008 11:19:44 -0700 Date: Tue, 13 May 2008 11:19:44 -0700 Message-Id: <200805131819.m4DIJi321655@im.fsg> To: otrs@ticket.com From: tacoma@.com Subject: New case in the Hardware queue.

Text: HI. Our gold printer isn't working..... ****************************************************************************************************************** Example of Ticket created:You will see the "NEW" ticket was created but the second request was added as additional "text" instead of a "NEW" ticket. *From:* tacoma@com *To:* otrs@ticket.com *Subject:* New case in the Hardware queue. Text: HI. Our gold printer isn't working....

From nobody@im.fsg Tue May 13 11:31:30 2008 Return-Path: Received: from im.fsg ([192.168.100.4]) by ticket.com (8.13.7/8.13.7) with ESMTP id m4DIVQe3007485 for ; Tue, 13 May 2008 11:31:26 -0700 Received: (from nobody@localhost) by im.fsg (8.11.6/8.11.6) id m4DIJi321655; Tue, 13 May 2008 11:19:44 -0700 Date: Tue, 13 May 2008 11:19:44 -0700 Message-Id: <200805131819.m4DIJi321655@im.fsg> To: otrs@ticket.com From: tacoma@.com Subject: New case in the Hardware queue.

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