Hi Corey,

Hello All,

I configured otrs once before, but it has been a while and there are a few things I cannot remember.

1. when I created a queue, and modified ticket, I see the following message in the log:

Sent email to 'OTRS Feedback ' from 'OTRS Management '. HistoryType => SendCustomerNotification, Subject => Re: [Ticket#1010001] New Queue "CentOS"

This is due to the customer notification settings in your queues. You can select move, status, owner as notifcations to your customers.

2. For Some reason I cannot get OTRS to actually send messages to my email account. I can send mail from the root prompt via echo “Test Message x.x.x.x” | sendmail cbobb@alinean.com mailto:cbobb@alinean.com but I cannot get any mail from within OTRS, I must be missing something.

Are you using sendmail? Check in Core::Sendmail

3. How do I change the mail from going to feeback@otrs.org mailto:feeback@otrs.org to have it go to myself.

The sysem mail address is located in Core:Postmaster and system address can be assigned in the admin interface. They must then be assigned to queue in the queue settings.

4. Also, when selecting messages for bulk operation, It prompts me hit “OK for bulk Action”, I cannot remember where in the configuration file to disable that message.

Search for Bulk in the Sysconfig, I am sure you will find it:) -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann