Thanks Gary, this will then leave a copy of the origianl ticket, and create a second copy to be assigned, for example to another technician. Does this sound about right? Vielen Dank, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 http://www.lpi.org/ Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley@dlh.de mailto:shawn.beasley@dlh.de Web: http://www.cfc-callcenter.de http://www.cfc-callcenter.de/ -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Davis, Gary H Gesendet: Montag, 13. März 2006 14:19 An: User questions and discussions about OTRS.org Betreff: RE: [otrs] Split?? If you mean splitting a work order... we use that when a request is made to say... install and application which requires a database to be build. We have dba's that do the database builds and sys admins that would handle the software install.... Gary Davis GM SDC / PSIC Lab Manager ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de Sent: Monday, March 13, 2006 8:15 AM To: otrs@otrs.org Subject: [otrs] Split?? Hello again, Can someone explain the philosophy behind splitting an article?` Thanks. Best Regards, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 http://www.lpi.org/ Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley@dlh.de mailto:shawn.beasley@dlh.de Web: http://www.cfc-callcenter.de http://www.cfc-callcenter.de/