This may be a stupid question, but in the POP3 account management section, there's an option for "Dispatching by email To: field". What does this do? Every time I've selected it, tickets don't seem to show up anywhere, so I've been setting everything to dispatch by selected queue. It's a bit annoying, however, to have to create a new pop3 account for each queue. Am I missing something? Thanks in advance! Eric Murphy LTI Information Technology
I've never had chance to investigate about that option that would be helpful. To reduce the number of email<->queue I've setup some aliases for the same mail address. I setup a single pop3 account and then used the generic agent to move the messages from the main queue where everything's dropped once downloaded to the correct queue. It takes a little longer to drop the ticket in the right queue as the postmaster and the genericAgent script are run in two separated cron job and You'd need to fine tune the two crons executions schedule. I've been able now to maintain ~50 queues with less mail addresses Ciao AleX Alessio Tosi Sistemi Informativi Tel. +39 0290026.812 Mob. +39 3486024492 OKI Systems (Italia) S.p.A. via Milano 11 20084 Lacchiarella MI - Italy http://www.linkedin.com/in/alessiotosi View Alessio Tosi's LinkedIn profileView Alessio Tosi's profile Any opinions expressed in this email are those of the individual and not necessarily of the Company. This email and any files transmitted with it, including replies and forwarded copies (which may contain alterations) subsequently transmitted from the Company are confidential and solely for the use of the intended recipient. It may contain material protected by legal privilege. If you are not the intended recipient or the person responsible for delivering to the intended recipient, be advised that you have received this email in error and that any use is strictly prohibited. Please notify the sender immediately of the error and delete any copies of this message Warning: The Company cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Eric Murphy Sent: Tuesday, September 30, 2008 3:32 PM To: otrs@otrs.org Subject: [otrs] Dispatching by "to:" field This may be a stupid question, but in the POP3 account management section, there's an option for "Dispatching by email To: field". What does this do? Every time I've selected it, tickets don't seem to show up anywhere, so I've been setting everything to dispatch by selected queue. It's a bit annoying, however, to have to create a new pop3 account for each queue. Am I missing something? Thanks in advance! Eric Murphy LTI Information Technology
On 9/30/08 6:53 AM, "Alessio Tosi" wrote:
To reduce the number of email<->queue I've setup some aliases for the same mail address. I setup a single pop3 account and then used the generic agent to move the messages from the main queue where everything's dropped once downloaded to the correct queue.
I think this is what we're doing, though I've never known what the Generic Agent does so I don't know if it is involved. We have one POP address and have set up through our email host several email aliases that all go into that one POP account. OTRS checks its one email address then based on the To: field (the email alias) the messages go to the proper queue. All of the queues use the same system address, so I my understanding is that future correspondence from OTRS and back to OTRS have the same email address (our main support address) but that's OK since each ticket is in its own queue. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com
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Alessio Tosi -
Eric Murphy -
Wes Plate