Assigning ticket owner on ticket creation

31 Mar 2006

      Hello all,

I was not able to solve my previous issue:
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I setup a generic agent to assign new tickets from a certain user to
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change the owner to another user. When I save the agent, it warns me
that
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35 tickets will be effected.
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However when I click "Run now", none of the tickets are changed. I
tried
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something as simple as assigning all new tickets a user and even that
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doesn't work. I see in the system log that the agent is running every
ten
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minutes, but it still does not make any changes.
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Could this be a permission problem of some sort? Any advice is greatly
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appreciate. Thank you,
Therefore I was wondering if there is a way to automatically assign
ownership to the same person on any tickets that are created when sent in
via email. I have set up about 20 rules to correctly place them in queues,
but there does not appear to be any kind of line I can put in there that
would assign ownership as well. Any suggestions? Thanks!

- Jon

Jon H

Christian Schoepplein

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