OTRS counts the over all age of the ticket. If you want to see the time spent working a ticket you have to zoom the ticket and check the accounted time. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of daniele.otrs Sent: Wednesday, January 24, 2007 7:21 AM To: User questions and discussions about OTRS.org Subject: [otrs] Passed time When I close a TICKET the passed time continuous to increase. Why? How I can make so that the time passed firm of the TICKET at the close? Please is important Thanks! Daniele