Hi, I would to know the general step on installing OTRS, I have install my Debian Linux and OTRS with detail partition below : root@itsupport:~# df -h Filesystem Size Used Avail Use% Mounted on /dev/sda1 323M 279M 28M 91% / tmpfs 502M 0 502M 0% /lib/init/rw udev 497M 116K 497M 1% /dev tmpfs 502M 0 502M 0% /dev/shm /dev/sda9 7.8G 146M 7.3G 2% /home /dev/sda8 368M 11M 339M 3% /tmp /dev/sda5 7.4G 722M 6.3G 11% /usr /dev/sda6 2.8G 324M 2.3G 13% /var I got stuck when found my root partition already 91%, does anyone have the same problem like me ? Can I install OTRS not in root partition ? but in home partition ? Can I resize the root partition size use free space from home partition ? Thank you ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error.
Can I install OTRS not in root partition ? but in home partition ?
Yes you can....
Thanks and Regards,
Amit Sharma
________________________________
From: Adi Ariyanto
Yes, you can install to /home/otrs, for instance, though you'll need to
change the otrs apache config to reflect that path (change all /opt to
/home), as well as in Config.pm
$Self->{Home} = '/home/otrs';
Note that this may require a manual install of the source, check for
dependencies, etc. Read the readme.
you could also
mkdir /opt
ln -s /home/otrs /opt/otrs
On Mon, Jul 16, 2012 at 6:01 AM, Adi Ariyanto
Hi, I would to know the general step on installing OTRS, I have install my Debian Linux and OTRS with detail partition below :****
root@itsupport:~# df -h****
Filesystem Size Used Avail Use% Mounted on****
/dev/sda1 323M 279M 28M 91% /****
tmpfs 502M 0 502M 0% /lib/init/rw****
udev 497M 116K 497M 1% /dev****
tmpfs 502M 0 502M 0% /dev/shm****
/dev/sda9 7.8G 146M 7.3G 2% /home****
/dev/sda8 368M 11M 339M 3% /tmp****
/dev/sda5 7.4G 722M 6.3G 11% /usr****
/dev/sda6 2.8G 324M 2.3G 13% /var****
** **
** **
I got stuck when found my root partition already 91%, does anyone have the same problem like me ?****
Can I install OTRS not in root partition ? but in home partition ?****
Can I resize the root partition size use free space from home partition ?* ***
** **
Thank you****
** **
------------------------------ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Adi Ariyanto Sent: Monday, July 16, 2012 6:01 AM To: otrs@otrs.org Subject: [otrs] Question on Installing OTRS
Hi, I would to know the general step on installing OTRS, I have install my Debian Linux and OTRS with detail partition below :
root@itsupport:~# df -h
Filesystem Size Used Avail Use% Mounted on
/dev/sda1 323M 279M 28M 91% /
tmpfs 502M 0 502M 0% /lib/init/rw
udev 497M 116K 497M 1% /dev
tmpfs 502M 0 502M 0% /dev/shm
/dev/sda9 7.8G 146M 7.3G 2% /home
/dev/sda8 368M 11M 339M 3% /tmp
/dev/sda5 7.4G 722M 6.3G 11% /usr
/dev/sda6 2.8G 324M 2.3G 13% /var
I got stuck when found my root partition already 91%, does anyone have the same problem like me ?
Can I install OTRS not in root partition ? but in home partition ?
Can I resize the root partition size use free space from home partition ?
Thank you
Note that this may require a manual install of the source, check for dependencies, etc. Read the readme.
you could also
mkdir /opt
ln -s /home/otrs /opt/otrs
IMOHO . if not comfortable or capable with correcting the space issue to afford the space to install OTRS. Innstalling from source and allow the installing to home (or similar) is a bad recipe. I would recommed that looking into clearing or increasing the drive space and allow the package install to run normally. The suggestions provided will work but require more administration skills both for the installation and for continued management, maintenance, and updates.
On 2012-07-16 06:01, Adi Ariyanto wrote:
Hi, I would to know the general step on installing OTRS, I have install my Debian Linux and OTRS with detail partition below :
root@itsupport:~# df -h
Filesystem Size Used Avail Use% Mounted on
/dev/sda1 323M 279M 28M 91% /
tmpfs 502M 0 502M 0% /lib/init/rw
udev 497M 116K 497M 1% /dev
tmpfs 502M 0 502M 0% /dev/shm
/dev/sda9 7.8G 146M 7.3G 2% /home
/dev/sda8 368M 11M 339M 3% /tmp
/dev/sda5 7.4G 722M 6.3G 11% /usr
/dev/sda6 2.8G 324M 2.3G 13% /var
I got stuck when found my root partition already 91%, does anyone have the same problem like me ?
Can I install OTRS not in root partition ? but in home partition ?
The rpm installs in /opt, so it could be in a separate partition, but that probably doesn't solve your problem. If you want to try OTRS, using the workaround suggested by Gerald, for example, should work, but needs an install from source. However, I wouldn't put a server in production like that.
Can I resize the root partition size use free space from home partition ?
That is feasible, but bears a certain amount of risk.
It should (could? probably? maybe?) work with rpm if you symlink before
install rpm. I believe the rpm wouldn't know the difference. Now, whether
apache won't follow symlinks is another issue.
On Mon, Jul 16, 2012 at 3:01 PM, Ugo Bellavance
On 2012-07-16 06:01, Adi Ariyanto wrote:
Hi, I would to know the general step on installing OTRS, I have install my Debian Linux and OTRS with detail partition below :
root@itsupport:~# df -h
Filesystem Size Used Avail Use% Mounted on
/dev/sda1 323M 279M 28M 91% /
tmpfs 502M 0 502M 0% /lib/init/rw
udev 497M 116K 497M 1% /dev
tmpfs 502M 0 502M 0% /dev/shm
/dev/sda9 7.8G 146M 7.3G 2% /home
/dev/sda8 368M 11M 339M 3% /tmp
/dev/sda5 7.4G 722M 6.3G 11% /usr
/dev/sda6 2.8G 324M 2.3G 13% /var
I got stuck when found my root partition already 91%, does anyone have the same problem like me ?
Can I install OTRS not in root partition ? but in home partition ?
The rpm installs in /opt, so it could be in a separate partition, but that probably doesn't solve your problem.
If you want to try OTRS, using the workaround suggested by Gerald, for example, should work, but needs an install from source. However, I wouldn't put a server in production like that.
Can I resize the root partition size use free space from home partition ?
That is feasible, but bears a certain amount of risk.
------------------------------**------------------------------**--------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/**pipermail/otrshttp://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/**listinfo/otrshttp://lists.otrs.org/cgi-bin/listinfo/otrs
@Ugo : " However, I wouldn't put a server in production like that.", hm..and your suggestion is ? @Gerald: hm..if I read Ugo comment, it seem the best way to install OTRS is on root partition For all answer, can I resume that I must start install otrs from the beginning and make root partition bigger ? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ugo Bellavance Sent: Tuesday, July 17, 2012 2:02 AM To: otrs@otrs.org Subject: Re: [otrs] Question on Installing OTRS On 2012-07-16 06:01, Adi Ariyanto wrote:
Hi, I would to know the general step on installing OTRS, I have install my Debian Linux and OTRS with detail partition below :
root@itsupport:~# df -h
Filesystem Size Used Avail Use% Mounted on
/dev/sda1 323M 279M 28M 91% /
tmpfs 502M 0 502M 0% /lib/init/rw
udev 497M 116K 497M 1% /dev
tmpfs 502M 0 502M 0% /dev/shm
/dev/sda9 7.8G 146M 7.3G 2% /home
/dev/sda8 368M 11M 339M 3% /tmp
/dev/sda5 7.4G 722M 6.3G 11% /usr
/dev/sda6 2.8G 324M 2.3G 13% /var
I got stuck when found my root partition already 91%, does anyone have the same problem like me ?
Can I install OTRS not in root partition ? but in home partition ?
The rpm installs in /opt, so it could be in a separate partition, but that probably doesn't solve your problem. If you want to try OTRS, using the workaround suggested by Gerald, for example, should work, but needs an install from source. However, I wouldn't put a server in production like that.
Can I resize the root partition size use free space from home partition ?
That is feasible, but bears a certain amount of risk. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error.
@Adi: If this is production, I'd strongly recommend it, but to better
answer your question would be based upon:
- what your intention is with this install (test, dev, production?)
- load: active agents, expected number of tickets, attachment
expectations
- version you're attempting to install
- how you intend to apply updates (source or rpm)
- criticality of application on this box to your business
I'm in agreement with Ugo in principle. The symlink somewhat mitigates the
issue for your install, in my opinion, and may be enough, especially if you
rate the above bullet points as lower priority. The generic answer for high
criticality is not a bigger root partition but a bigger /opt partition. Add
a drive/partition and mount it as /opt. Then you can take that with you
even if you replace the operating system.
On Mon, Jul 16, 2012 at 11:30 PM, Adi Ariyanto
@Ugo : " However, I wouldn't put a server in production like that.", hm..and your suggestion is ? @Gerald: hm..if I read Ugo comment, it seem the best way to install OTRS is on root partition
For all answer, can I resume that I must start install otrs from the beginning and make root partition bigger ?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ugo Bellavance Sent: Tuesday, July 17, 2012 2:02 AM To: otrs@otrs.org Subject: Re: [otrs] Question on Installing OTRS
On 2012-07-16 06:01, Adi Ariyanto wrote:
Hi, I would to know the general step on installing OTRS, I have install my Debian Linux and OTRS with detail partition below :
root@itsupport:~# df -h
Filesystem Size Used Avail Use% Mounted on
/dev/sda1 323M 279M 28M 91% /
tmpfs 502M 0 502M 0% /lib/init/rw
udev 497M 116K 497M 1% /dev
tmpfs 502M 0 502M 0% /dev/shm
/dev/sda9 7.8G 146M 7.3G 2% /home
/dev/sda8 368M 11M 339M 3% /tmp
/dev/sda5 7.4G 722M 6.3G 11% /usr
/dev/sda6 2.8G 324M 2.3G 13% /var
I got stuck when found my root partition already 91%, does anyone have the same problem like me ?
Can I install OTRS not in root partition ? but in home partition ?
The rpm installs in /opt, so it could be in a separate partition, but that probably doesn't solve your problem.
If you want to try OTRS, using the workaround suggested by Gerald, for example, should work, but needs an install from source. However, I wouldn't put a server in production like that.
Can I resize the root partition size use free space from home partition ?
That is feasible, but bears a certain amount of risk.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error.
This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
On 2012-07-17 08:40, Gerald Young wrote:
@Adi: If this is production, I'd strongly recommend it, but to better answer your question would be based upon:
* what your intention is with this install (test, dev, production?) * load: active agents, expected number of tickets, attachment expectations * version you're attempting to install * how you intend to apply updates (source or rpm) * criticality of application on this box to your business
I'm in agreement with Ugo in principle. The symlink somewhat mitigates the issue for your install, in my opinion, and may be enough, especially if you rate the above bullet points as lower priority. The generic answer for high criticality is not a bigger root partition but a bigger /opt partition. Add a drive/partition and mount it as /opt. Then you can take that with you even if you replace the operating system.
I agree with that.
participants (5)
-
Adi Ariyanto -
Amit Sharma -
Gerald Young -
LQ Marshall -
Ugo Bellavance