list of queues for customer by default
I install OTRS 2.0.4 and create some users in it. for example, I create user "customer" and queue "internal", and want to this thing: when customer user log in and create new ticket, he cannot choose queue name in "for" filed (first drop-down list), instead it post his tickets in "internal" queue always. How can i do it? I try to include customer user & queue in one group (users), but no effect. what section of manual I must read ? %) -- Mike Lykov ISP Samtelecom, Administrator
I dont know if i understood your question but if you want to limit the
queues a customer have access to, you can do that :
- enable customer group support in Config.pm :
$Self->{'CustomerGroupSupport'} = 1;
- define customer default groups in Config.pm :
$Self->{'CustomerGroupAlwaysGroups'} = ['system level 1', 'security level
1']
'system level 1' and 'security level 1' are 2 groups i use in my otrs setup,
each one associated with a queue. I've also 'system level 2' and 'security
level 2' groups, each one associated with some level 2 sub-queues.
This way, my customers only see the level 1 queues, not the level 2
sub-queues.
2006/2/1, Mike Lykov
I install OTRS 2.0.4 and create some users in it.
for example, I create user "customer" and queue "internal", and want to this thing:
when customer user log in and create new ticket, he cannot choose queue name in "for" filed (first drop-down list), instead it post his tickets in "internal" queue always.
How can i do it? I try to include customer user & queue in one group (users), but no effect.
what section of manual I must read ? %)
-- Mike Lykov ISP Samtelecom, Administrator _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
- define customer default groups in Config.pm : $Self->{'CustomerGroupAlwaysGroups'} = ['system level 1', 'security level 1'] This way, my customers only see the level 1 queues, not the level 2 sub-queues.
Yes! It work. Thanks! I tried it first, but i confused with no effect. Then i create group "customer" and include needed queue and customer user in that group. After some reloads/restarts my apache+mod_perl, i see the result ;) By the way, when i use mod_perl + preload modules and constant mysql connection, need i restart apache after change values in Config.pm ? -- Mike Lykov ISP Samtelecom, Administrator
It depends on your mod_perl configuration. You can use that directives to
enable automatic reloading when changes are made :
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache::Reload
PerlInitHandler Apache::Reload
See /opt/otrs/scripts/apache2-httpd.include.conf
2006/2/3, Mike Lykov
- define customer default groups in Config.pm : $Self->{'CustomerGroupAlwaysGroups'} = ['system level 1', 'security level 1'] This way, my customers only see the level 1 queues, not the level 2 sub-queues.
Yes! It work. Thanks!
I tried it first, but i confused with no effect. Then i create group "customer" and include needed queue and customer user in that group. After some reloads/restarts my apache+mod_perl, i see the result ;)
By the way, when i use mod_perl + preload modules and constant mysql connection, need i restart apache after change values in Config.pm ?
-- Mike Lykov ISP Samtelecom, Administrator _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
participants (2)
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Mike Lykov -
Sébastien Prud'homme