I think you have to put each user into a separate group and give the group only access rights to one queue. Then the Customers should only see their Queues -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]Im Auftrag von Pascal Rebsamen Gesendet: Donnerstag, 13. September 2007 17:03 An: otrs@otrs.org Betreff: [otrs] customer webinterface queue selection hi, we want use otrs to support our customers. the primary ticket handling should be done over the customer webinterface. we created a queue for each customer and added a new customer account. when the customer log in to the webinterface and create a new ticket, he can see all queues. what can i do, that the customer only see the queue, that is responsible for hes company? thanks for help regards pascal