Dashboard: how to add phone-ticket to menu bar?
Centos 5.3, Apache 2, OTRS 2.4.5 Everyone who uses OTRS is both an agent and a customer, and we all login to the agent interface. When users initially login and see the dashboard, they get the standard dashboard buttons (logout, dashboard, ticket, preferences etc) but nothing to the right of the dividing line. If they hit "ticket" they see the QueueView and four new buttons appear to the right of the dashboard buttons - "QueueView, Phone-Ticket, Email-Ticket, Search" Users really really want to see those ticket shortcuts (Phone-Ticket, particularly) when they are viewing the dashboard. Is this a CSS change, or is there some config option? ...Chris -- Chris Kurtz, chk@mars.asu.edu Systems Manager Mars Space Flight Facility Arizona State University
Hi Chris, On 18/11/09 19.17, Chris Kurtz wrote:
When users initially login and see the dashboard, they get the standard dashboard buttons (logout, dashboard, ticket, preferences etc) but nothing to the right of the dividing line.
If they hit "ticket" they see the QueueView and four new buttons appear to the right of the dashboard buttons - "QueueView, Phone-Ticket, Email-Ticket, Search"
Users really really want to see those ticket shortcuts (Phone-Ticket, particularly) when they are viewing the dashboard.
Did you ever solve this? We have the same issue. -- Lars
Try this:
Frontend::Module###AgentTicketPhone; Add, Copy first button, set NavBar to
Dashboard
Did the trick for us.
bests
arthur
On Thu, Feb 4, 2010 at 11:48 AM, Lars Jørgensen
Hi Chris,
On 18/11/09 19.17, Chris Kurtz wrote:
When users initially login and see the dashboard, they get the standard dashboard buttons (logout, dashboard, ticket, preferences etc) but nothing to the right of the dividing line.
If they hit "ticket" they see the QueueView and four new buttons appear to the right of the dashboard buttons - "QueueView, Phone-Ticket, Email-Ticket, Search"
Users really really want to see those ticket shortcuts (Phone-Ticket, particularly) when they are viewing the dashboard.
Did you ever solve this? We have the same issue.
-- Lars
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participants (3)
-
Arthur de Pauw -
Chris Kurtz -
Lars Jørgensen