Good Morning We had some problems with OTRS 1.3.2 and we decided to roll back to a version which we backed up a few days earlier. We restored the entire folder and also the database, and kept the old information in a different folder. It looked as if everything was working but then today, I can send emails to OTRS, I receive a notfication and I can view the message when I click on the link but when I check the queue view I cannot see any emails. I've checked that I am subsribed to the correct queue and also that I have the correct permissions to view the queue but still no emails in the main queueview window. We tried to re-install OTRS but still with no luck, any ideas? Rudi P.s Is there anyone in South Africa doing commercial support for OTRS?
Good Morning Mr. Kramer,
We had some problems with OTRS 1.3.2 and we decided to roll back to a version which we backed up a few days earlier. We restored the entire folder and also the database, and kept the old information in a different folder.
It looked as if everything was working but then today, I can send emails to OTRS, I receive a notfication and I can view the message when I click on the link but when I check the queue view I cannot see any emails.
I've checked that I am subsribed to the correct queue and also that I have the correct permissions to view the queue but still no emails in the main queueview window.
We tried to re-install OTRS but still with no luck, any ideas?>
I think you have only a configuration problem. How did you see nothing? In "My Queue"? Or when you select the name of the Queue directly? What happends if you create a new ticket (e. g. telefonticket)?
P.s Is there anyone in South Africa doing commercial support for OTRS?
Sorry, I don`t now somebody in South Africa. But we offer qualified support services for this kind of problems, from Germany too. :-) More information is available at http://www.otrs.de/support/ (sorry currently just in German, but I send you the page in English extra). If you have questions, feel free to contact me again. Thanks for your help! :) with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
I think you have only a configuration problem. How did you see nothing? In "My Queue"? Or when you select the name of the Queue directly? What happends if you create a new ticket (e. g. telefonticket)?
The ticket get's created and sent out when I use the telefonticket, If I do a search on all Open, new tickets I get nothing, when I click on QueView and then my Queues there is also nothing there but when I click on the notification link I can see a new ticket, assigned to the correct queue. Rudi
participants (2)
-
Rudi Kramer -
Stefan Rother