Marco, Thanks for the response. I haven't had enough time to actually check on tcpdump. Dmesg doesn't seem to return any problems. It is Fedora 13 actually. I will test that today - time permitting. This works fine accessing it from the outside or atleast resolving the outside from the within the network. Other appliance?? Thanks, Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: Marco Vannini [mailto:marco.vannini@gmail.com] Sent: Monday, March 14, 2011 10:56 AM To: User questions and discussions about OTRS. Cc: Andrew Meyer Subject: Re: [otrs] accessing OTRS from other computers Hi Andrew, I think that information are not enough for an hints. BTW, we are assuming that you are using a RedHat like system (having SELinux), right ? but neither this will be enough... did you try with some sniffer (tcpdump) or with netstat to see if connection are in SYN_RECV or similar states ? there is routing between PC and OTRS (and route are OK ? is there dinamic routing procols?) ? is there other appliance ? dmesg and nic stats are reporting issues ? Let us know MV On Mon, Mar 14, 2011 at 4:04 PM, Andrew Meyer wrote: I am having a problem where I can access OTRS from some computers but not others. The solution is to ping each computer every hour. I have disabled SELinux, IPTables firewall. I am not sure what else to do, I am running on the beta still and am not sure what to do. I know I need to upgrade but the system is running fine. I am working on replicating my MySQL database, to another server but haven't had time to do setup a new webserver. Is this an problem with the beta? Is there another way to fix this?? Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

I have none of that... Andrew Meyer ameyer@precisionpractice.com mailto:ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: Marco Vannini [mailto:marco.vannini@gmail.com] Sent: Monday, March 14, 2011 11:01 AM To: Andrew Meyer Cc: User questions and discussions about OTRS. Subject: Re: [otrs] accessing OTRS from other computers Load balancer, IDS, traffic shaper, ssl accellerator... I don't know ;D Other appliance??

More information could be necessary your otrs is running in the lan? do you have proxy? the other computer is in the same lan? -----Mensaje original----- De: Andrew Meyer Reply-to: "User questions and discussions about OTRS." Para: Marco Vannini Cc: User questions and discussions about OTRS. Asunto: Re: [otrs] accessing OTRS from other computers Fecha: Mon, 14 Mar 2011 12:00:59 -0500 Could it be that the router discovery is failing…?? Andrew Meyer ameyer@precisionpractice.com Unix Systems Administrator Precision Practice Management 689 Craig Rd. Saint Louis, MO 63141 314-787-0681 (Main Line) 314-881-5265 (Direct) 314-881-5365 (Fax) 314-565-0868 (cell) After Hours Emergency 314-576-9146 From: Marco Vannini [mailto:marco.vannini@gmail.com] Sent: Monday, March 14, 2011 11:01 AM To: Andrew Meyer Cc: User questions and discussions about OTRS. Subject: Re: [otrs] accessing OTRS from other computers Load balancer, IDS, traffic shaper, ssl accellerator... I don't know ;D Other appliance?? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs