Hey People, I have a question how to solve a problem with the new Version of OTRS. The System was migrated from OTRS Version 2.3.4 to the newest one, yesterday. Now some customers are complaining that they do not get a notification with the comment of the last agent whom closed the ticket. I thought I could enable this by adding Notification on Event but it does not work the way I want it to. I do not want to klick on a link to answer the Ticket, just want to close it, in the status bar and what I write in the Body should be sent to the customer. Is there a way to do it, or can it only be done by clicking on the "Answer" link or what ever you wanna call it? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489