Hi, I am afraid there is no Exlude-Methode available. Maybe this could help you: http://blog.otrs.org/2010/09/26/keep-an-eye-on-certain-customers/ On 05.10.2010, at 21:53, Straccialano, Rosanna wrote:

Can somebody please tell me if there is a way to exclude a certain queue from showing in the ‘ALL’ section of the dashboard in ‘new’ and ‘open’.

Cheers Nils Leideck — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project