Already done :-( Luca Domenella T: +39 0698962316 E: luca.domenella@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.com This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ralf Hildebrandt Sent: mercoledì 28 dicembre 2011 16:49 To: otrs@otrs.org Subject: Re: [otrs] how to search on the mailing list archives ? * Luca Domenella :

Hi all,

how can i search on the mailing list archive ? I haven’t found a way…

Use google: "what you search for" site:lists.otrs.org -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Hi Stefano, looking around the manual, seem to be not smarter to cancel an Agent (not customer) because of losing corelation with tickets. Disable him is more smarter. Thanks, Luca Domenella T: +39 0698962316 E: luca.domenella@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) http://www.bwinparty.com/ www.bwinparty.com This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Stefano Boccanera Sent: mercoledì 28 dicembre 2011 17:51 To: User questions and discussions about OTRS. Subject: Re: [otrs] how to search on the mailing list archives ? hi luca Do you need remove an agent or a customer ? For an agent is a bit difficult, because in OTRS you can put an agent 'not active' but you can't cancel him. A definitive delete, requires access the OTRS DB and delete by hand the account if no ticket or change (for ITSM) is assigned to him. regards Stefano Boccanera 2011/12/28 Luca Domenella Hi all, how can i search on the mailing list archive ? I haven’t found a way… I need to know a way to cancel a user from otrs Best regards, Luca Domenella T: +39 0698962316 tel:%2B39%200698962316 E: luca.domenella@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) http://www.bwinparty.com/ www.bwinparty.com This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Stefano Boccanera